Have a Question or Need Assistance?
We’re here to help! Whether you have a question about your order or want to learn more about our handcrafted soaps and bath products, we’re just a message away. Fill out the form below, and our friendly team will get back to you within 1-2 business days.
Customer Support Hours:
Monday - Friday: 8am - 4pm EST
email: sales@meagainsoapco.com
We look forward to assisting you!
FAQs
What ingredients are in your handmade soaps and bath products?
We use only natural, high-quality ingredients in all our products, including coconut oil, shea butter, canola oil, and olive oil. Our products are free from harsh chemicals, parabens, and sulfates. For a full list of ingredients, please refer to the individual product descriptions on our website.
Are your products vegan?
Yes! All of our products are vegan, meaning they contain no animal-derived ingredients.
How do I use your bath bombs?
Simply drop one bath bomb into your warm bath, and watch it fizz and dissolve! The bath bomb will release moisturizing oils and soothing scents, providing a luxurious experience. Be sure to rinse the tub afterward to remove any residue.
How should I store my handmade soap?
To extend the life of your soap, store it in a cool, dry place away from direct sunlight. We recommend using a soap dishwith good drainage to allow the soap to dry between uses.
How long will it take for my order to ship?
We strive to ship all orders within 2-5 business days. Shipping times may vary depending on your location and the shipping method chosen. Once your order has shipped, you'll receive a tracking number to monitor its progress.
Do you accept returns or exchanges?
Due to the nature of our handmade bath products, we donot accept returns or exchanges. However, if there’s an issue with your order, please reach out to us, and we’ll do our best to resolve it.
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What is your return policy for damaged goods?
If you receive a product that is damaged during shipping, please contact us within7 days of receiving your order. We’ll ask for a photo of the damaged item and will work with you to resolve the issue, either by sending a replacement or issuing a refund.
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How can I contact customer support?
You can reach us via our Contact Us page, where you can fill out the contact form. Alternatively, you can email us at sales@meagainsoapco.com. We aim to respond within 24-48 hours.